Communication Audit- Power Point
Communication Audit- Power Point
COMMUNICATION EVALUATION SURVEY
Based on the Questionnaire Survey by the International Communication Association
Instructions
Please circle your responses on the survey form. Please answer all questions since each is important
for possibly improving the operation of your organization. If there are any questions which do not
apply to you, leave them blank. If there are questions which you do not understand, please ask us
about them. We appreciate your patience for this important survey. There is a total of 38 questions
divided into 5 sections:
1. Receiving information from others 2. Sending information to others 3. Sources of information 4. Timeliness of information 5. Channels of communication
PLEASE MARK ONLY ONE RESPONSE TO EACH QUESTION
1
Communication Evaluation Survey
Receiving Information from Others
Instructions for Questions 1 through 7
1 = Very Little
2 = Little This is the amount |
3 = Some of information I |
4 = Great receive now |
5 = Very Great |
|
|
Topic Area |
| 1. How well I am doing in my job. 1 2 3 4 5 |
| 2. My job duties. 1 2 3 4 5 |
| 3. Organizational policies. 1 2 3 4 5 |
| 4. Pay and benefits. 1 2 3 4 5 |
| 5. How technological changes affect my job. 1 2 3 4 5 |
| 6. Mistakes and failures of my organization. 1 2 3 4 5 |
| 7. How I am being judged. 1 2 3 4 5 |
| | | |
|
2
Communication Evaluation Survey
Sending Information to Others
1 = Very Little
2 = Little This is the amount |
3 = Some of information I |
4 = Great send now | 5 = Very Great | | | Topic Area | |
8. Reporting what I am doing in my job. 1 2 3 4 5 |
| 9. Reporting what I think my job requires me to do. 1 2 3 4 5 |
| 10. Reporting job-related problems 1 2 3 4 5 |
| 11. Complaining about my job and/or working
conditions. 1 2 3 4 5 |
| 12. Requesting information necessary to do my job. 1 2 3 4 5 |
| 13. Evaluating the performance of my immediate |
supervisor 1 2 3 4 5 |
| 14. Asking for clearer work instructions. 1 2 3 4 5 |
3
Communication Evaluation Survey
Sources of Information
You not only receive various kinds of information, but can receive such information from various sources within the
organization. For each source listed below, circle the response that best indicates: (1) the amount of information you are
receiving from that source
1 = Very Little
2 = Little This is the amount 3 = Some of information I 4 = Great receive now 5 = Very Great Sources of Information
15. Subordinates (if applicable) 1 2 3 4 5
16. Co-workers in my own unit or department 1 2 3 4 5
17. Individuals in other units or departments in
my organization 1 2 3 4 5
18. Immediate supervisor 1 2 3 4 5
19. Department meetings 1 2 3 4 5
20. Middle Management 1 2 3 4 5
21. Formal management presentations 1 2 3 4 5
22. Top management 1 2 3 4 5
23. The “grapevine” 1 2 3 4 5
4
Communication Evaluation Survey
Timeliness of Information Received from Key Sources
Indicate the extent to which information from the following sources is usually timely (you get information when you
need it — not too early, not too late).
1 = Very Little
2 = Little
3 = Some
4 = Great
5 = Very Great
24. Subordinates (if applicable) 1 2 3 4 5
25. Co-workers
1
2
3
4
5
26. Immediate supervisor
1
2
3
4
5
27. Middle management
1
2
3
4
5
28. Top management
1
2
3
4
5
29. “Grapevine”
1
2
3
4
5
5
Communication Evaluation Survey
Channels of Communication
Instructions for Questions 107 through 122
The following questions list a variety of channels through which information is transmitted to employees. Please circle
the response which best indicates: (1) the amount of information you are receiving through that channel
1 = Very Little
2 = Little This is the amount |
3 = Some of information I |
4 = Great receive now |
5 = Very Great |
|
|
Channel: |
| Face-to-face contact between two people 31. 1 2 3 4 5 |
| Face-to-face contact among more than two people 32. 1 2 3 4 5 |
| Telephone 33. 1 2 3 4 5 |
| Written (memos, letters) 34. 1 2 3 4 5 |
| Bulletin Boards 35. 1 2 3 4 5 |
| Internal Publications 36. 1 2 3 4 5 |
| Internal Audio-Visual Media (Videotape, Films, Slides) 37. 1 2 3 4 5 |
| External Media (TV, Radio, Newspapers) 38. 1 2 3 4 5 |
6
Communication Evaluation Survey
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