Communication Audit- Power Point

Communication Audit- Power Point

COMMUNICATION EVALUATION SURVEY

Based on the Questionnaire Survey by the International Communication Association

Instructions

Please circle your responses on the survey form. Please answer all questions since each is important

for possibly improving the operation of your organization. If there are any questions which do not

apply to you, leave them blank. If there are questions which you do not understand, please ask us

about them. We appreciate your patience for this important survey. There is a total of 38 questions

divided into 5 sections:

1. Receiving information from others 2. Sending information to others 3. Sources of information 4. Timeliness of information 5. Channels of communication

PLEASE MARK ONLY ONE RESPONSE TO EACH QUESTION

1

Communication Evaluation Survey

Receiving Information from Others

Instructions for Questions 1 through 7

1 = Very Little

2 = Little This is the amount |

3 = Some of information I |

4 = Great receive now |

5 = Very Great |

|

|

Topic Area |

| 1. How well I am doing in my job. 1 2 3 4 5 |

| 2. My job duties. 1 2 3 4 5 |

| 3. Organizational policies. 1 2 3 4 5 |

| 4. Pay and benefits. 1 2 3 4 5 |

| 5. How technological changes affect my job. 1 2 3 4 5 |

| 6. Mistakes and failures of my organization. 1 2 3 4 5 |

| 7. How I am being judged. 1 2 3 4 5 |

| | | |

|

2

Communication Evaluation Survey

Sending Information to Others

1 = Very Little

2 = Little This is the amount |

3 = Some of information I |

4 = Great send now | 5 = Very Great | | | Topic Area | |

8. Reporting what I am doing in my job. 1 2 3 4 5 |

| 9. Reporting what I think my job requires me to do. 1 2 3 4 5 |

| 10. Reporting job-related problems 1 2 3 4 5 |

| 11. Complaining about my job and/or working

conditions. 1 2 3 4 5 |

| 12. Requesting information necessary to do my job. 1 2 3 4 5 |

| 13. Evaluating the performance of my immediate |

supervisor 1 2 3 4 5 |

| 14. Asking for clearer work instructions. 1 2 3 4 5 |

3

Communication Evaluation Survey

Sources of Information

You not only receive various kinds of information, but can receive such information from various sources within the

organization. For each source listed below, circle the response that best indicates: (1) the amount of information you are

receiving from that source

1 = Very Little

2 = Little This is the amount 3 = Some of information I 4 = Great receive now 5 = Very Great Sources of Information

15. Subordinates (if applicable) 1 2 3 4 5

16. Co-workers in my own unit or department 1 2 3 4 5

17. Individuals in other units or departments in

my organization 1 2 3 4 5

18. Immediate supervisor 1 2 3 4 5

19. Department meetings 1 2 3 4 5

20. Middle Management 1 2 3 4 5

21. Formal management presentations 1 2 3 4 5

22. Top management 1 2 3 4 5

23. The “grapevine” 1 2 3 4 5

4

Communication Evaluation Survey

Timeliness of Information Received from Key Sources

Indicate the extent to which information from the following sources is usually timely (you get information when you

need it — not too early, not too late).

1 = Very Little

2 = Little

3 = Some

4 = Great

5 = Very Great

24. Subordinates (if applicable) 1 2 3 4 5

25. Co-workers

1

2

3

4

5

26. Immediate supervisor

1

2

3

4

5

27. Middle management

1

2

3

4

5

28. Top management

1

2

3

4

5

29. “Grapevine”

1

2

3

4

5

5

Communication Evaluation Survey

Channels of Communication

Instructions for Questions 107 through 122

The following questions list a variety of channels through which information is transmitted to employees. Please circle

the response which best indicates: (1) the amount of information you are receiving through that channel

1 = Very Little

2 = Little This is the amount |

3 = Some of information I |

4 = Great receive now |

5 = Very Great |

|

|

Channel: |

| Face-to-face contact between two people 31. 1 2 3 4 5 |

| Face-to-face contact among more than two people 32. 1 2 3 4 5 |

| Telephone 33. 1 2 3 4 5 |

| Written (memos, letters) 34. 1 2 3 4 5 |

| Bulletin Boards 35. 1 2 3 4 5 |

| Internal Publications 36. 1 2 3 4 5 |

| Internal Audio-Visual Media (Videotape, Films, Slides) 37. 1 2 3 4 5 |

| External Media (TV, Radio, Newspapers) 38. 1 2 3 4 5 |

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Communication Evaluation Survey