PowerPoint Business Managment
PowerPoint Business Managment
Old Process cause
· Posts cards get lost in the mail
· It’s our fault the provider’s schedules aren’t opened
· When patients try to call the clinics they can’t get a hold of the front desk
· Patients are up-set because they feel like we don’t care about them
· Losing money because patients aren’t coming back
· The post cards at the clinic are laying around waiting for the front desk to mail out (HIPPA Violation also because their information is on the cards
· Patients move and we don’t have an updated address
· The front desk is writing on the post cards instead of typing, sometimes the writing isn’t legible
New Process
· If the schedule is not open, we should send a task reminder in IDX to contact patients at least two months for their follow.
· This brings quality patient care
· More visits
· Less Cancellations
· Less Complaints
· Better Patient Experience
· Keep patients out of the hospital
· Shows we care
WORKFLOW MAP EXAMPLE BELOW
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